How do I make a booking?

First, find what you’re looking for and plan your event details. Then, select the entertainment you’re interested in on our website and get in touch with us to manage your event. A dedicated accounts manager will work with you from start to finish to complete your event.

You can call our direct line at +971 55 654-87-24, email us at info@theuaeevents.com, or send us a WhatsApp message through our website.

What payment methods do you accept?

Once your account manager has sent you an official proposal and event quote, we can proceed with payment methods.

There are a few ways to make payments:

How do I amend a booking?

Simply speak to your dedicated account manager by email, WhatsApp, or direct number, and they will arrange any changes to your booking.

For any situations related to extensions or time changes, additional costs may be incurred.

Please keep all communication through your account manager and avoid talking to the artist to prevent any confusion regarding the booking.

What if I need to cancel or re-arrange?

Cancellations

In an unfortunate situation where you need to cancel a booking, we will do our best to be diplomatic and sympathetic, understanding that the reason for cancellation might be out of your control. We will manage the rebooking based on the circumstances presented.

We will send an official contract with cancellation policies:

All terms are based on the circumstances presented.

Re-arranging a Booking

Re-arranging an existing booking is possible, but first, we need to cancel your initial booking. Please note that some costs could be added to the rebooking based on the circumstances.

Once we know you need to cancel or re-arrange a booking, we will contact the artist to inform them. We will liaise with you to start the cancellation process, including calculating whether any cancellation fees are due, and if so, how much.

Not all cancellations are chargeable; this depends on the time frame and investments from all parties.

What if the artist cancels?

If any of the artists cancel the event, unless affected by force majeure (this means that unless the artist dies, is seriously ill, or is delayed by an accident while traveling to your event, they cannot cancel your booking without being in breach of contract, for which you could sue them for damages).

The UAE Events will fully support providing a replacement of the same high quality or alternative entertainment based on your brief, ensuring that the event will still take place.

What if I have a complaint?

We have a thorough understanding of any problems that might arise, and we will conduct a full investigation into the situation, providing a detailed report. The account manager from The UAE Events will handle the aftercare for each client.

Thankfully, we very rarely receive complaints, but when we do, we ensure that the problem is resolved.

Additionally, we can discuss the event in more detail at any time in our office located in central Dubai.

What security do I get if I book one of your artists?

The booking of all live entertainment with The UAE Events provides a comprehensive booking contract which legally binds each artist to perform at your event with the highest quality of service. The artists are required to abide by the expectations of the contract and cannot cancel except in emergency illness circumstances.

The UAE Events provides a 24-hour contact service for emergency situations to arrange alternatives if the artist is unable to perform.

Our out-of-hours emergency hotline is permanently staffed, and all questions or queries regarding your event will be addressed.

Can I pick what songs the band will play?

All artists will have their set playlists, where you have the option to share your choice of favorite songs. However, the order of songs for their sets to flow smoothly will be arranged by the artists.

Your input will always be considered, and the artists will finalize the actual playlist for the event.

Can I speak or meet the artists?

After all final bookings, any changes that need to be made with the artist should be arranged via your UAE Events Coordinator. You will be contacted in advance leading up to your event to discuss the final details and any song preferences that need to be altered before finalizing everything, ensuring the artists are prepared in advance.

The UAE Events always works on the artist’s behalf to ensure everything is properly noted for your agreements/contract. Artists will not make site visits as they are not necessary.

If there is an extraordinary circumstance that demands a site visit, it can be arranged by your UAE Events Coordinator.

Can I see the artist live before booking?

Our bands and artists usually do not meet clients before events. Most artists prefer to maintain their privacy and have other contracts or commitments, so we can only arrange access in certain circumstances, but we cannot guarantee a private meeting.

We always provide demos, playlists, biographies, and references of all professional artists to help clients choose the right fit for their event.

The UAE Events Coordinator will also provide their personal recommendations to ensure the right performance is found.

I am not sure which artist I want, can someone help me?

An online enquiry submission can be made on our website at theuaeevents.com. You can also call one of our coordinators directly at +971 55 654-87-24, and our entertainment coordinators will get in touch with you via phone or email.

Our office is open from 9 am to 5:30 pm, Monday through Friday.

After all enquiries have been made, you will work with the same UAE Events Coordinator from start to finish to understand exactly what you are looking for in your event.

Recommendations from our team will be based on the information you provide and any specific artist selections. If you have any questions, we will discuss a range of options.

The more specific details and descriptions you provide for your entertainment—such as your budget, type of music, location, venue, and desired mood—the better we can tailor our recommendations to your needs.

Why is The UAE Event Company different to the other agencies?

The UAE Events is a premier event entertainment company that specializes in unforgettable experiences.

Our company is visibly above board and transparent, and we are proud to offer efficient and flexible services. We are one of the most well-known companies in the UAE, supplying live music and live entertainment with a good reputation.

Our company offers instant online quotes and responses. We always ensure that artist profile information is accurate and always aim to make your task of finding the ideal live entertainment for your event easy, safe, and secure.

The UAE Events has committed staff members who are always available to help the booking process go efficiently and provide the right logistics and details that are right for you.

We are a trusted brand that does its utmost to ensure stress-free events!